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Helen Mattacott
BA (Hons), RSA Dip TEFL, MA App Ling
Our Director of Training and Coaching
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I
have been fortunate enough to have had a successful
but varied career and can now boast a great 25 year
track record in the roles of marketing,
organisational and business development, training
and general management positions within the UK and
overseas. I am a regular key note speaker on
management topics at conferences in the UK and
overseas (South America, Europe, the Middle East and
Asia) as well as a provider of management and
business consultancy in such places as China,
Australia, Morocco and Bahrain. By developing
organisations overseas through my work with the
Prime Minister’s Initiative and the British Council
I’ve met some fascinating people, been to fabulous
places and had many exciting experiences although
some have been a bit risky!! I have certainly had to
learn to be a good communicator.
What I have found is that I am passionate about
developing people, helping them to be the very best
they can be. I thoroughly enjoy the training side of
my work and have written three nationally accredited
training qualifications and a management diploma as
well as authored three management manuals. But the
best thing is running a successful course and
hearing that I have made a difference!
In coaching I strongly believe that the way to
maximise business development is through addressing
processes and people equally – it’s all about
getting round pegs in round holes. If you haven’t
got the right people with the right attitudes the
organisation is going nowhere. And that is why I
believe so much in the use of behavioural profiling
- understanding other people, recognising the
differences and getting them to adapt behaviour.
Happier people make for happier, more productive
workplaces.
Favourite
quote: 'If your ship doesn’t come in, swim out to
it'.
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Dr. David
Bickerton
MB ChB, DRCOG,
MRCGP, MRCPsych, MSc in Clinical Research
Methodology, LLM
Our Medical and Legal Director
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My day job is a practising NHS consultant
psychiatrist in Devon, specialising in outpatient
adult mental health but I have also spent 13 years
as a GP Principal. Now more than ever before all
professional groups (such as lawyers, architects and
accountants), health care professionals must develop
additional skills such as leadership, management,
team building as well as business system skills in
order to survive these challenging times. As a GP I
had to effectively run a business, something for
which my medical training had not equipped me but
provided me with a steep learning curve.
I am in the fortunate position of also being a
supervisor, examiner and assessor for the General
Medical Council as well as a member of the Parole
Board. The common denominator with all these posts
is the importance of talking to, encouraging and
listening to people and, like Helen, I am passionate
in developing people to be the very best they can be
and have a natural talent for training.
It was for this reason that I became a lecturer at
the Peninsula Medical School in Exeter and Plymouth
working with undergraduates, post graduates and
trainee doctors and achieved the recognition of
being a member of the Education Faculty and
consultant to the Medical Protection Society,
speaking nationally and internationally about
interpersonal communication skills and medico-legal
risk.
So you can see, my life is full and varied but that
is how I like it to be!
I strongly believe that all professionals face
challenging times with increasing demands on them to
upskill to face the pressures of recession,
increased competition and market effectiveness. And
my passion is to help people rise to those
challenges both in the clinical and business fields
through helping them gain knowledge and develop
enhanced communication skills.
Favourite quote: ‘Give a man a fish and you feed
him for a day. Teach him how to fish and you
feed him for a lifetime’
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